South Tyrone Empowerment Programme
12 Beechvalley Way
Dungannon, Co Tyrone
Tel:028 8775 0211
Interpreter booking line: 028 87750 213
Booking forms are also available by calling our interpreter booking line on 028 87750 213, or you can download a booking form for interpreting or translation services by clicking here - alternatively use our online interpreter booking form below.
Solicitors should book by contacting the office directly on 028 877 50213.
Try to allow at least three working days prior to the appointment date. This increases the chances of getting an interpreter and allows preparation for the interview e.g. researching specialised vocabulary.
We will normally confirm the attendance of an interpreter within 24 hours or will contact you if we are unable to assist.
Please confirm the appointment time with the client to avoid missed appointments and cancellations. Where possible, please ensure the client needing the interpreter is seen as soon as possible to avoid unnecessary costs.
Translation booking line: 028 87750 213 or email firstname.lastname@example.org
Email document for translation to email@example.com and either telephone or make clear in your email the language(s) required and the desired turnaround
Once a word count is completed - you will be provided with a quote from Translation Services by email or telephone.
You must verify you wish to go ahead with the translation and in most cases pay a 50% deposit. Translations will normally take one week to process - for a more urgent turnaround and extra charge may apply.
Translated documents can be sealed and returned in hard copy format or can be emailed. Most languages can be covered.
Please note the following:
You may make arrangements with the client and interpreter at the end of an appointment for any follow-up appointments. This is a provisional arrangement only. You must then contact 028 877 50213, complete a booking form and send it to S.T.E.P. for each appointment.
A notice of 36 hours prior to the appointment must be given, otherwise the minimum fee is charged. Travel expenses may be added to this fee if the interpreter is already on their way to the meeting point
The interpreter will wait up to 30 minutes from the appointed time. S.T.E.P. will charge the minimum fee and the interpreter’s travel expenses
A complaints card is available for users of the service. Details of complaints/feedback or suggestions should be written on the complaints card and forwarded to our interpreting team who will contact the service user within 48 hours to discuss the specific issue and necessary actions.
Please contact our interpreting team if you do not wish to have the same interpreter again and another interpreter may be arranged.